Orders are processed Mon - Fri between 8am - 6pm. 

Any orders received after hours will be processed on the next working day. Orders are typically shipped within 2-3 days and you should then receive your package in your chosen shipping service time frame. 

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If you do have any questions, please send us an email at thecobwebsattic@gmail.com where we will do everything we can to accommodate.

We love creating custom candles!

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If you have a particular scent, scent combination or design elements that you would like to include on a candle for a loved one (or to treat yourself) don't hesitate to get in touch with us at thecobwebsattic@gmail.com where we will work with you to create it.

Our candles are made with soy wax because it is a natural, renewable resource. 
Soy wax is biodegradable and cleans up with plain old soap and water. 
Soy wax has a lower melting point than paraffin wax and because of this, soy candles will burn slower or longer than paraffin candles. 
Soy wax burns with zero petro soot, creating petro soot free candles.

We love them and know you will too.oy wax because it is a natural, renewable resource. 

We offer a full money-back guarantee for all purchases made on our website within 14 days only, however we do not refund or cover shipping costs unless the return is due to something that we have got wrong.

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If you are not satisfied with your purchase, email us at thecobwebsattic@gmail.com to arrange a refund. The product must be in the same condition that you receive it and undamaged in anyway.